At Pepperwood, your satisfaction isn’t just a priority—it’s our purpose. We’re here to make sure that every purchase you make is one you feel great about, no matter what. If you’re not completely in love with your purchase, we’ve got your back with our simple, no-fuss refund policy.
How It Works
If your order doesn’t meet your expectations, just follow these steps to start a return:
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Reach Out: Shoot us an email at [your email address] within 14 days of receiving your item. Tell us your order number and the reason for the return—we’re all ears.
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Prepare Your Item: Make sure your item is unworn, unwashed, and in its original condition with all tags attached. Because we’re committed to quality, we can only process returns on items that meet these standards.
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Send It Back: Once we’ve confirmed your return request, we’ll send you the return instructions. We recommend using a trackable shipping service to ensure it reaches us safely.
What Happens Next?
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Refunds: Once we receive and inspect your returned item, you’ll get your refund processed back to your original payment method. Simple, straightforward, and fast—just like it should be.
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Exchanges: Want to swap your item for a different size or style? No problem! Let us know, and we’ll make sure you get exactly what you’re looking for (subject to availability).
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Exceptions: While we stand behind all of our products, items marked as “Final Sale” are not eligible for returns or exchanges.